Terms & Conditions

Terms and Conditions of Booking and Cancellation Policy

You are entitled to reschedule your appointment up to 48 hours before the set date and time. This can be done by calling the following phone number: 07872136479, or by email to derek@derekbarkham.co.uk. After this time the option to reschedule may be withdrawn at the discretion of our therapists. Unfortunately, due to the difficulty in reselling appointment sessions at short notice, we are unable to refund pre-payments for cancellations with less than 48 hours notice or for failure to attend the appointment

All information given by you will be treated in the strictest confidence and in accordance with the GDPR European Data Legislation and UK law. When you book an appointment, you are agreeing to our terms and conditions and are confirming that all the details you have given are true and correct. We reserve the right to cease working with any client at our own discretion without prior warning or statement of reasons.

Private health insurance clients may have to pay an excess according to their individual policy contract terms, please check these in advance with your provider, as you the client are responsible for any, and all excess payments.

If you arrive for your appointment intoxicated or under the influence of recreational drugs we reserve the right to stop the appointment or decline to see you. As we are that we are dealing with human behaviour and differing levels of motivation and engagement, we are unable to give any guarantees that we will be successful but, we will do our best to help you to achieve the changes that you want.